Removals and storage planned around your move

We help households and businesses move locally and interstate, with packing, unpacking and storage support when you need it. Tell us where you are moving, what needs to travel and your collection and delivery dates so we can plan the service and quote.

We handle local and interstate move enquiries. Give us both addresses, preferred dates and the services required so we can confirm availability and the proposed route in writing.

If you are still comparing providers, start with how to choose a good removalist. If you already know who is moving you, use the moving timeline to work back from collection day. For a written quote, send your move details or call 1800 500 584.

Choose the service that fits the job

Moving within your city

A local move needs a practical plan for loading, travel and unloading at both addresses. The amount of furniture is only part of the job. Stairs, lifts, narrow doorways, long carries and truck parking can change how the move is organised and how long it takes. Tell us about these before a crew or vehicle is allocated.

Our local removal service covers loading, transport and furniture positioning. We use removal trucks, trolleys, dollies, furniture pads and dismantling tools suited to the job. Tell us about large or awkward items, and agree which preparation and dismantling tasks you want included in your quote.

Moving interstate

Interstate moving adds transit and delivery coordination to the collection-day work. Your belongings may be away from you for days or longer, depending on the route and agreed service. Ask for collection and delivery windows, an explanation of how the goods travel, and a contact for questions while they are in transit.

A useful interstate plan also deals with the gap between leaving the old home and receiving the load. Decide what travels with you, where you will stay and whether storage is needed. An inventory and condition record are particularly useful when belongings remain in the removalist's care for an extended journey. Local move-day estimates should not be treated as interstate delivery promises.

Relocating a business

Business moves can involve offices, retail premises, factories and other workplaces. The planning starts with the inventory, access at each property and the timing constraints around the relocation. Describe bulky furniture and equipment early, and identify anything that needs dismantling, additional handling or coordination before collection.

Use an agreed item list and destination plan to explain what belongs at the new premises and where it should go. A general household estimate is not a substitute for describing the business job. Discuss a business relocation so the proposed service can be matched to your actual premises and equipment.

Adding storage between addresses

Storage is useful when collection and delivery dates do not line up, or when a renovation or decluttering project requires items to be kept elsewhere. Identify which items are going into storage, how long you expect to need it and when you may want them returned. These choices should be part of the move plan rather than an assumption made once the truck is loaded.

Our storage options include mobile storage: a module is delivered, packed and collected for storage. Tell us your location, access and storage period so we can confirm a suitable option, who will pack it, and the collection and return arrangements. Your quote should identify storage, handling and transport charges.

Choosing packing and unpacking support

Packing can be a full service or a selected part of the move. Tell us whether you want the entire home packed, particular rooms completed, or help with fragile items. This is also the time to discuss unpacking at delivery. Confirm the scope in writing so the crew and household are working to the same list.

We can supply cartons, mattress bags, protective wrapping and crates where the item requires them. Tell us what you are packing so we can confirm suitable materials, quantities and availability. Discuss packing materials and support before ordering supplies.

What to include in your quote request

Give the same practical information to each company you are comparing. Include pickup and delivery addresses, your preferred dates, the approximate inventory, and access details at both ends. Mention garages, sheds, outdoor furniture and stored belongings as well as the main rooms. These are easy to miss when a quote is based on a quick description of bedroom count.

List heavy, fragile or unusually shaped items separately. Pianos, large artwork, antique furniture, large televisions and refrigerators can change the handling plan. Explain whether there are stairs or lifts, whether a lift must be reserved, how close a truck can park, and whether there are narrow corners or doors. A video walkthrough or inspection may be useful for a large or complicated move.

Check whether your quote is hourly or fixed, when chargeable time begins and ends, and which travel charges or minimum hours apply. Agree packing materials, dismantling, reassembly, difficult access and extra services before booking. Keep the written inclusions and the circumstances that could change the final amount with your move plan.

Plan the move from booking to delivery

Agree the scope and itinerary

We start with your move details and a quote, then confirm timings, parking and special items. Prepare a room-by-room inventory and discuss the collection and delivery plan with us. Confirm what you need to do before the crew arrives, who your contact is and how changes will be handled.

If your date is urgent, call us on 1800 500 584 to discuss availability and the details needed for an estimate.

Prepare rooms, access and essentials

Pack and label the belongings you have agreed to prepare yourself. Mark destination rooms so boxes can be placed sensibly at delivery. Clear the route from rooms to the exit, and make sure we know about difficult access before moving day. If you are dismantling furniture, keep the fittings with the relevant pieces and tell the crew what has already been done.

Keep an essentials bag with you. The moving timeline recommends chargers, toiletries, a change of clothes, medication and food for the immediate period. Interstate customers need to plan that bag around the delivery window, not just the first night. Our five things to remember guide connects access checks, packing and the final handover.

Check collection and placement at delivery

Walk through the property with the crew and point out the items requiring particular care. Confirm the inventory and collection paperwork. Let the crew organise the loading sequence, and keep the contact details for the move accessible while you travel separately.

At delivery, explain furniture placement and which rooms should receive each group of boxes. Confirm any unpacking, assembly or storage arrangements included in your booking. Discuss empty-carton collection or recycling with us before delivery if you need that service.

Check protection, insurance and booking terms

Handling equipment and protective materials help organise a move, but insurance needs its own conversation. Do not assume that a statement such as “insured” means every item is covered for every kind of loss or damage. Ask what cover applies to your belongings, whether it is included or optional, and what exclusions and claims procedures apply.

Before booking, request written confirmation of any included or optional cover and read the applicable policy and booking terms. Check exclusions, excesses, the claims process, deposits, cancellation, rescheduling and payment deadlines. Our insurance checklist explains what to confirm for collection, transit, storage and delivery.

Prepare the items that need a separate decision

A fridge needs food planning, defrosting, drying, protection of loose components and model-specific transport instructions. Work backwards from pickup time and check the manufacturer's instructions before disconnecting water connections, laying the appliance down or switching it on at the destination. Our fridge-moving guide separates preparation time from the settling time after transport.

If you are choosing a Brisbane address, check the practical features of the property as well as the suburb. Stairs, steep driveways, loading space and apartment lift arrangements affect delivery. The Brisbane relocation guide also explains address-level checks for commuting, schools and flooding.

For disability-related moves, discuss equipment, access, the role of support workers and continuity of everyday essentials before booking. NDIS funding is not automatic. Our NDIS moving guide explains the questions to take to the NDIA and the details to give a removalist.

Take the next step

A useful first conversation is specific: where you are going, what needs to move, when you need collection and delivery, and what could make access difficult. If any of those details change, tell us and ask for the effect on timing and price to be confirmed.

Request a free quote or call 1800 500 584. You can also use the moving advice index to work through the decisions in order, from comparing quotes to preparing appliances and receiving your belongings.

Browse our full service and advice directory for every local area, interstate route and moving guide.